Same day and next day delivery guaranteed. We will attempt to deliver an order on the requested day to all areas in Bahrain.
Deliveries take place 6 days a week. Delivery is not available on Fridays, first day of Eid Holidays, and Labor Day holiday.
Same Day Delivery Policy
*The following policies do not apply to Fridays, public holidays including the first day of Eid holiday and Labor Day holiday.
1) Your order must be placed before 2:00 PM in order to receive it on the same day.
2) Any order placed after 2:00 PM will be delivered the next day.
3) Orders placed after 2:00 PM on Thursdays will be delivered on Saturdays.
4) Orders placed on first day of Eid and on Labor Day will be delivered the next day.
5) If the recipient is not available, to honor our satisfaction guarantee, the recipient may be called to schedule delivery. For residential deliveries, if the recipient is not available at the time of delivery, the delivery person will attempt delivery the next day.
We will ask you to complete the recipients' contact details and delivery date at check out procedure. To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details. When the address is not correct, we may make a telephone call to the recipient before starting the delivery.
Time of Delivery
We do not guarantee specified delivery times but will try hard to be as quick as possible. Deliveries will be completed by 7:00PM.
No return or exchange policy
All sales are final, petsoug has a no exchange and no refund policy. Once an order has been delivered it cannot be returned or exchanged.
Exchanges will only be permitted in the following case:
- Recipient received the wrong product that does not match the purchase summary.
- Return items you didn't order within 3 days maximum in original packaging and undamaged, otherwise exchange will not be permitted.
We are not responsible for:
- Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
- Product quality problems caused by improper handling by the recipient.
- Recipient ordering the wrong product unintentionally.
- Otherwise exchange will not be permitted.
All Product images shown on www.petsoug.com are for illustration purposes only. Actual products may varies in term of size, type, version, color, and other relevant characteristics.